Policies

Please read all of the below information and agree to terms and conditions before inquiring. Thank you!

Ordering and lead times

  • Custom cakes & minis: book at least 2–3 weeks ahead.

  • Wedding cakes: book 6–12 months ahead. Dates are not held until the deposit is paid.

  • Rush orders (under the lead times above) are subject to availability and a 25% rush fee.

  • We take a limited number of orders per week so every cake gets full attention. If your date is full, we're happy to suggest an alternative.

Storage and serving

  • Keep cakes in a cool place. Buttercream cakes may sit at room temperature for up to 2–4 hours. Cakes with cream cheese, whipped cream, custard, or fresh fruit fillings must stay refrigerated until about 1 hour before serving.

  • Never leave a cake in a hot car, direct sun, or humid, outdoor setting. Fondant, buttercream, and chocolate can melt or soften in heat. For outdoor summer events, ask us about heat-stable options.

  • Cakes are best enjoyed within 2–3 days. Leftovers keep refrigerated for up to 3–5 days.

  • Decorations such as wires, dowels, picks, and non-edible toppers are not edible. Please remove them before serving.

Deposits and payments

  • We accept credit/debit card, Zelle, Apple Pay. Card payments may include a 3% processing fee.

  • Deposits are non-refundable, since we turn away other orders to reserve your date.

  • If we must cancel because of illness, emergency, or equipment failure, we will refund everything you've paid and help you find another baker.

  • Postponed events: we will do our best to move your date at no charge with 30 days' notice, subject to availability.

Allergens and dietary needs

Our kitchen handles wheat, dairy, eggs, tree nuts, peanuts, soy, and other allergens. We cannot guarantee any item is free from cross-contact.

Please tell us about any allergies when you order. We can make gluten-friendly, vegan, nut-free-recipe cakes, but these are not made in an allergen-free facility. Ingredient lists are available on request. It is your responsibility to inform your guests of ingredients.

Our promise

If something isn't right with your order, contact us within 24 hours with a photo and we'll make it right, with a remake, partial refund, or credit, depending on the situation. Because cakes are made fresh to order, we cannot offer refunds based on taste preference alone, which is why we encourage tastings and clear communication up front.